Terms and Conditions for Tripcator.com

Tripcator.com welcomes you to its website – Any feature available on Tripcator.com, or all the features are known as the ‘Website.’
Our website helps you with all the travel information to deliver the travel services, including air, hotel, or holiday bookings and transactions for them with travel suppliers available on our website. Tripcator.com is for non-commercial use, and terms like we, us, our, or ‘Tripcator.com’ refer to our company. The terms like ‘you’ or ‘‘your’ refer to the users of Tripcator.com.
The Website is available for you under the condition that you accept it without modifications in our terms, conditions, or any notices written here. All of them are collectively known as the ‘Terms’ and the Terms, describe the booking terms and conditions applicable to the services you avail on our website. It also gives the details of the responsibilities that you have as a user of Tripcator.com. The terms limit the liabilities of Tripcator.com and the third-party suppliers listed on our website. The suppliers include the services available on tripcator.com . We refer to our third-party suppliers as ‘Travel Service Providers’, and we recommend you go through and understand the booking conditions mentioned below reserving Tripcator.com services for flights or hotel bookings. We recommend that you check the details of your itinerary and ensure that the information mentioned in your confirmation email is understood by you. You must check our privacy policy and understand how you can use our website and how it is incorporated under the Agreement.
When you use our website to make a travel booking or reach out to our call centre agents, you agree to Agreement terms. All the terms and conditions mentioned here apply to you. In case you have issues with the Terms, you are requested to stop the use of our website. Tripcator.com reserves the right to modify and amend the Terms and post the revised terms at any time without giving any prior information. We advise you to keep a check on this page every time you visit the Website. The amended Terms are applicable starting from the date of the post. Our website is intended for the residents of the Canada, USA, and the terms of this Agreement apply to their residents. Under this Agreement, we determine your IP address to know if you are located anywhere in this region. UPON YOUR ACCEPTANCE OF THESE TERMS, YOU AGREE TO MANDATORY CLASS ACTION AND WAIVER A CLASS ACTION. The mentioned booking terms are mandatory for all the users, visitors, and customers of Tripcator.com. Tripcator is an independent travel website. Its parent organization is Best at Fares Inc. its registered office is located at 1300 Cornwall Road Suite 201-204, in the city of Oakville With postal code L6J 7W5 in the state of Ontario, Canada.

Use of Tripcator.com – Website

There are some terms and conditions that you are required to fulfil to use our Website or to book with us. You must guarantee:
● You must be 18 or above.
● Your use of Tripcator.com will be according to the terms of the Agreement.
● You will make genuine bookings for your personal use or on someone’s behalf who has given you the authority to do the same.
● In case you are booking on someone else’s behalf, you must make sure that they are also aware of the terms of this Agreement.
Additionally, make sure the information that you share with us is up to date, true, and absolutely correct.
We hold the right to deny anyone access to our website or services for valid reasons at our discretion. It includes but is not limited to violation of terms of this Agreement.

Resolution of Disputes

Under this Agreement, you agree that Tripcator.com will be allowed to resolve a dispute or a claim that arises. It may arise due to the issues with the service provided with us or any issues with our Privacy Policy. You can resolve it by reaching out to our customer care number +1-800-360-1338 or writing to us at care@tripcator.com . If we are unable to resolve the Claims within 60-days, you have the right to seek redress via arbitration.

Travel Information – General

Tripcator.com provides you access to the information about your itinerary, travel arrangements, and the associated Terms of Booking. It contains information about the itinerary, bundled vacation, and flying schedule. We provide you with the data that our third-party suppliers, including airlines, tour operators, and other providers, have provided to us. We take the necessary measures to guarantee that the data we share with you is correct and up to date. However, if it is not, we are not liable or responsible for the same. The information on our website is all subject to change at any time and without previous notice. All of our services are additionally dependent on availability. You must be aware of the legal requirements for travelling as a Tripcator.com user and flyer. It gives us with the necessary documentation to complete your booking, including a current passport, a visa for the intended destination, and proof of health insurance. We serve as a service provider for you and help you make reservations using either our desktop or mobile websites or our reservations staff. You are ultimately responsible for gathering all the information and making sure you have the necessary travel documents with you. You must carefully read all the Terms before making any other reservations or using any of the services offered on Tripcator.com. Be sure to review the airline’s website terms before booking a flight with us. These conditions are available on the airline’s website. You must follow by all rules and regulations set forth by the airline. Please review the terms and conditions of all the listed airlines if the flight itinerary has more than one airline supplier. After making the purchase and completing the payment process, the booked airfare is guaranteed. The airlines occasionally alter their pricing without notifying us, and these adjustments to the fares are independent of us. If your money is not received by the specified time and date, we as a travel agency reserve the right to cancel your reservation. Each airline has a unique set of regulations governing their fees and charges.Therefore, you are liable for the adjustment to your other flight on the itinerary if your flight is cancelled or rescheduled. You have two options in a situation like this: pay the price or purchase fresh tickets for the same flight. To change, refund, or swap a reservation, the airline typically levies a fee. The cost in this scenario is borne by the client.

Tripcator.com TERMS & CONDITIONS – FLIGHTS

International Flights
The Montreal Convention’s requirements apply to both the nations of departure and destination when you travel internationally. The Convention restricts the airline supplier’s liability for any fatalities or other personal injuries to passengers. As a passenger, you must make sure you have all the necessary paperwork, such as a passport and visa, to enter a foreign country (business, tourist, or transit). These documents may be requested at any time. We are not liable if you don’t fulfil your obligations in order to go to a foreign country. Before travelling to the destination country, you must review all restrictions, alerts, and announcements made by the authorities.

Visa and Passport
Before travelling, make sure to check the specifics of your visa and passport information with the designated Embassy. Please stay current with the information from the Embassy before confirming your reservations with us. since our agents have the authority to recommend requirements that may change at any time. Tripcator.com is not liable if the authorities refuse to let you board the flight because they were unable to produce the necessary travel documents. You must provide the documentation upon request from the airport administration, the airline, or the administration of the transit airport. Even if you haven’t left the airport grounds, it includes any stops the plane makes.

Health
Take the immunizations required for the destination country. Keep an eye out for any updates to the list of recommended or mandatory vaccinations. Please see a doctor before you travel to ensure that you follow all health regulations, receive the proper vaccinations, medications, and medical procedures to ensure a safe journey.

Airline Baggage Policies
The baggage allowance, prices, and restrictions vary between carriers. While we make every effort to show the most up-to-date luggage allowance regulations and use the airline’s website to get baggage information, we cannot guarantee that the data is accurate. We advise you to phone the airline or directly check these particulars on their website before your scheduled departure. Additionally, unless otherwise specified, the luggage fee is not included in the cost of the trip.

Check-In
The check-in procedures differ between airlines. Before confirming the booking, you should be aware of the most recent information on the matter and check the prerequisites for the check-in procedure. Tripcator.com advises adhering to the following schedule:
Take at least 90 minutes of extra time before the scheduled departure for domestic flights.
a minimum of three hours before the scheduled departure for foreign flights.

Airline Schedule Change
The flight schedule frequently changes for a variety of reasons, including technical or crew problems, unfavourable weather, or civil instability. It covers modifications to the initial flight, whether a direct flight becomes a one-stop journey or a connecting flight. The airline makes the alterations in these situations. The same is not the responsibility of tripcator.com.
We call and email our customers to let them know if the schedule change results in a cancellation. This email contains all the information on the possibilities that are available based on the rules of the airlines. The airline occasionally fails to notify us of the changes in advance. You must thus immediately contact their customer care to confirm your travel schedule. To avoid missing your flight, it is essential that you make this call at least 72 hours prior to departure. The airline provides you with the appropriate recourse if the timetable is altered. They have the last say in this matter regarding whether to offer a different flight option. Your bookings are taken care of by the airline once you check in for the flight. Therefore, the airline is responsible for any changes to the schedule, cancellations, delays, or rebooking’s. You will only receive procedural information from Tripcator.com; the airline will make the final decision. If you have already arrived at the airport or are unaware of the new schedule modification or cancellation 24 hours before to the departure time, we recommend coordinating with the airline staff and know your available options. In such a time, the airline is your best information source and will give you the best advice. In severe weather, you have very limited options as a recourse.

Cancelations and Refunds
Unless otherwise stated, reservations booked on Tripcator.com are non-refundable. Call our customer service line if you want to cancel the reservations, and we will be pleased to assist you. If you cancel a reservation that is refundable, the airline or other travel service providers may also impose additional fees in addition to the administrative cancellation cost that was stated in your confirmation at the time of booking.

If the cancellation request is made within four hours of the booking, you may be eligible for a full refund, per airline policy. In this situation, the money will be credited to the method of payment you used initially. To cancel and receive a refund from several US airlines, you must purchase your tickets at least one week before to the scheduled departure date. Your refund request will be handled in accordance with the policies and procedures of the airline. After the airline authorises the refund request, we’ll start processing your reimbursement. We will return it to your original payment method once it has been approved. After you submit your cancellation request, we start the procedure by sending you an email confirmation to let you know that it is being processed. We subtract the service charge assessed to the booking before transferring the remaining funds to start the transaction. Being a travel agency, we rely on the vendors to handle the refund. It may take some time for the refund to appear on your credit card after we process it after receiving the money from the supplier. From the day we received the cancellation request to the end of the process, it can take 60 to 90 days.

Important Note: The service fee is added to the taxes, and YOU HAVE TO PAY THE FINAL PRICE AS QUOTED REGARDLESS OF ANY CHANGES MADE IN OUR SERVICE FEE. You must review the final booking amount carefully and then confirm the final bookings. We will not be held responsible for your inability to do so.

Contact Centre Booking Service Fee
When you book through the Tripcator.com contact centre which may be a complex multi/stop and roundtrip booking, a service fee higher than our online booking fee is applicable. The service fee ranges from $10 to $200 per passenger by our agents.
Important Note: Service fee is included in the taxes, and YOU HAVE TO PAY THE FINAL PRICE AS QUOTED REGARDLESS OF ANY CHANGES MADE IN OUR SERVICE FEE. Please review the final booking amount carefully before confirming the final bookings.

Credit Card Chargeback
The travel fees assessed can be contested with your credit card provider. We kindly ask that you contact Tripcator.com first with any questions you may have before disputing the charge with your credit card company. You can contact your credit card company after receiving our resolution and if we reverse the disputed charges. Tripcator.com has the right to cancel your reservations as compensation if the disputed chargeback request was submitted improperly.
You acknowledge and understand that our cancellation policy is in effect when selecting us as your service providers. The cancellation policy does not apply to our special promotions, discounts, coupon codes, etc. that were used to make the reservation. If a charge is made incorrectly, a chargeback may be appropriate. Our staff has the right to look into the claims and get reimbursed for false claims that were made. We can use our call recordings, including the service call we made, to verify the claims submitted and refute them.

Tripcator.com TERMS & CONDITIONS – HOLIDAY PACKAGES

Any other service’s terms and conditions are superseded by the holiday package terms and conditions stated here. The Holiday Package Terms & Conditions are subject to change at any time without prior notice from Tripcator.com. Changes to the Holiday Package Terms & Conditions take effect on the day they are posted on this page, if any. Any previously published Terms & Conditions are superseded by the updated Terms & Conditions, which also include the change and cancellation rules.
● All the prices on Tripcator.com are in Canadian Dollars (CAD).
● All our holiday packages are non-refundable and non-transferrable.
The vacation package is not guaranteed in any way. Up until we receive the complete payment for the package, it contains the cost, the dates of travel, and/or the availability of the package.

Pricing and Payment:
Prices and availability do not apply to a single service and are only valid in combination with a complete vacation package. You won’t receive a breakdown of the price for each service included in your holiday package booking from Tripcator.com. Prices for our holiday packages include taxes, fees, and our service charge. Additional surcharges imposed by the travel supplier are your responsibility. If you have any questions, please get in touch with the travel supplier directly. Depending on where you’re going, there may be government entrance or exit fees. Insurance, collision damage, personal injury insurance, and any other applicable fees imposed by the travel supplier as incidentals are not included in the prices of the vacation package.

Tripcator.com accepts all popular credit cards, including Visa, Mastercard, and American Express, to complete a successful booking. You authorise Tripcator.com to charge the price of the booked vacation package to the credit card you provided. When checking in, travel service providers like hotels demand the presentation of a valid credit card. It is done to validate that the card usage is allowed or to secure any additional fees or security deposits. All travel vendors do not accept Debit cards.

Responsibility:
We negotiate rates with independent vendors for vacation packages that include lodging and flights. For the purpose of offering, you travel-related services, we are not the travel supplier’s agent. If you have a problem with the travel service, you should take it up directly with the relevant Travel Supplier rather than with us.Tripcator.com strongly advises that you buy a travel insurance policy. It covers some cancellation and change expenses. Pay-outs for travel insurance are subject to the policy’s exclusions.

Tripcator.com TERMS & CONDITIONS – HOTEL RESERVATIONS

The supplier provides us with details about the amenities and services offered by the hotels listed on Tripcator.com. We are not liable for any changes that arise as a result of outdated or inaccurate information our supplier gave us. Special requests, such a smoking or non-smoking room or one with a lake, garden, or other view, are not always honoured. They are taken into account as requests and are given priority based on availability. Although most hotels comply with these requests, Tripcator.com cannot ensure it.
Various membership programmes, such as Corporate, Government, AAA, or ARP, are used to quote some tariffs. Offers made under these rates will necessitate the presence of the designated programme participants at check-in and proof of eligibility. If you are ineligible for the discounts or do not have the required identification, hotels are not required to honour the special rates or offers. If the accommodation is unoccupied or for the nights that you did not utilise because of an early check-out, Tripcator.com or the hotel provider will not give a refund. Only a few hotels provide an airport shuttle service.If you’re interested in using it, get in touch with the hotel directly and inquire about the cost. For complimentary amenities like tours, breakfast, and more, some hotels offer a Booking Bonus. They are covered by the hotel’s policies, so you can inquire with them about using their services.

Pet Policy:
When traveling with your pet, check with the hotel and confirm their pet policy. We, at Tripcator.com, have no responsibility for the pet policy at the hotel and the fee or the restrictions towards pets. The hotels have different policies applicable for several types, sizes, and breeds of the pet.

Pre-Paid Booking Vouchers:
At check-in, your hotels might require a booking voucher. You receive a certificate from Tripcator.com to use at the hotel. The same email that contains your hotel confirmation and booking coupons will be sent to you. At the time of check-in, you must have a printed copy of the same with you.

Meals:
Depending on your preferences at the time of booking, we organise meals. You will receive all the meals if you reserve a room at a hotel that offers them and pay for the service at the time of booking. As an alternative, you might choose lodging where you can prepare your own meals or make reservations.

Board-based food categories and their abbreviations:

Depending on your preferences at the time of booking, we organise meals. You will receive all the meals if you reserve a room at a hotel that offers them and pay for the service at the time of booking. As an alternative, you might choose lodging where you can prepare your own meals or make reservations.

Board-based food categories and their abbreviations:

Meals are not included in the lodging reservation fee if you reserve a room only (RO).

Meals are not included in the booking price when self-catering (SC). However, you are free to prepare your own meals and self-cater.
Bed & Breakfast (B&B): Breakfast is included in the reservation fee you paid.
Half Board (HB): Included in the reservation fee you paid is breakfast and an evening meal. You can choose to forego breakfast and choose lunch instead. After arrival, the hotel confirms availability.
Full Board (FB): All meals, including breakfast, lunch, and dinner, are included in the reservation fee you paid.
All-Inclusive (AI): The plan includes all meals as well as drinks made in the area.
Hotel Confirmation: You can take advantage of the hotel’s recreational amenities and various non-motorized water activities.

If you fail to appear at the hotel check-in desk without prior notification, you are considered a no-show. Please get in touch with the hotel immediately if you don’t arrive as scheduled. They will decide whether to punish you or lose your booking fee if you get in touch with them.

Hotel Confirmation:
The time it takes to process your booking request and issue a hotel voucher is up to 24 hours. After you finish your booking on Tripcator.com, the booking is made. Our reservation specialists start the hotel reservation procedure once they receive the confirmation email. After obtaining the hotel vouchers, they distribute them. Our booking confirmation email contains all the information regarding your hotel reservation, including the booking reference number, your itinerary, and any additional services you have reserved with us. Contact us at support@tripcator.com if you do not receive the confirmation email from us. We strongly advise calling the hotel to confirm your reservations 24 hours before the designated check-in time. Before 72 hours of check-in, we do not give the hotel your information. Once you receive our final confirmation and the booking voucher, your reservation is secured and guaranteed. It is advised that you phone the hotel check-in desk 48 hours in advance to confirm the information.

Intellectual Property

Tripcator.com is the owner or licensee of our software, as well as the website’s design, graphics, layout, and published content. We are allowing you to see or read the content using a browser as a visitor to the website. It is expressly forbidden to utilise any of these components in any other way, including by copying, selling, distributing, reposting, altering, or reusing.
You will be in violation of the Agreement and will not be permitted to use our website if you attempt to engage in any of the aforementioned actions. Only we have the authority to utilise our intellectual property under licence or with permission.

Indemnification

In the event that Tripcator.com, its suppliers, agents, directors, or employees incur any losses, damages, demands, lawsuits, fines, penalties, or other expenses, you must agree to reimburse us. It includes any legal or accounting costs that a third party has brought to our attention as a result of:
• A breach of our policies.
• A violation of the law or the rights of a third party.
• Using Tripcator.com

Your Privacy

Your privacy is something we value and are required to preserve. Your use of our website is covered by our privacy policy, which contains all the details about how we gather and handle your information. View all the information in our Privacy Policy.

Disclaimers

You may use this website “as is” and “when available” without incurring any additional fees. However, we disclaim all liability for misrepresentations, inaccurate data, results, or data correctness. We are unable to guarantee that our information is entirely accurate. Through our website, the airline, tour guides, or other vendors offer you services. They are independent contractors and do not work for us or any of our staff members. Tripcator.com is not responsible for the supplier’s carelessness, misrepresentations, acts, errors, or omissions. If you experience a delay, cancellation, force majeure, or any other action beyond our control, we shall not be obligated to provide reimbursements. Our suppliers are liable to pay the damages of damaged equipment while browsing or downloading any material from Tripcator.com. We or our suppliers have no responsibility for any injuries, losses, claims, damages, or any special, punitive, indirect, incidental, or consequential damages caused to you.
Our suppliers are not liable to pay an amount exceeding the total charges paid by you to make the booking. You have six months from the date of booking to make a claim over the usage of our website or services. As an online travel agency, we advertise, market, and take reservations for our suppliers. They consist of travel agencies, airlines, and other services. Only damages that are legally acceptable to the fullest degree are our employees’ responsibility.
You are not permitted to use language in your Submissions that conflicts with our moral rights. You grant Tripcator.com permission to publish, use, edit, and delete any Submissions that you provide. We are not liable for the Submissions made by you. We are not under an obligation to post your comments and can determine what to publish. If you don’t agree with these Terms, please do not make any Submissions on our Website.

You are accountable for all of the information you post on Tripcator, including your reviews. The following types of content are prohibited from being posted on the Website by us:
I Any content that infringes someone’s privacy rights or the law, or that is illegitimate, threatening, defamatory, obscene, or pornographic.
(ii) that would violate or infringe upon the copyrights, trademarks, patents, or property rights of us or a third party.
You shall be held liable for any losses we incur due to your breach of the aforementioned limits or your postings’ negative effects on us. We will only take into consideration your most recent review if you submit numerous reviews for the same service. We adhere to the “Claims of Copyright Infringement” policy.

Notification of Violating Material

Please notify us in writing at care@tripcator.com if any written or published material on our website violates your copyright. It includes all of the data described above and is governed by the Digital Millennium Copyright Act (DMCA). We are not obligated to fulfil your request if you are unable to supply us with the necessary information for booking. Before bringing any legal action against us, you ought to think about consulting an attorney. If it turns out that your assertion was false, you can be charged with breaking the law.
When you report a copyright infringement, please provide the information listed below:
• The signature of the person who has granted you the right to represent yourself as the owner of the copyrighted work.
• A record containing information on a claim’s copyrighted work.
• Contact information, such as your email address and home phone number
• A declaration stating that you are making the claim in good faith. Tripcator.com reserves the right to immediately remove any content that is claimed to violate IPRs and/or to suspend or delete the accounts of users who violate IPRs.
It is only for your convenience that our website may contain links that take you to other websites on the Internet. We provide choices for you to investigate various travel-related services, including reviews, flight and hotel booking, insurance, and more. The presence of links does not imply our endorsement of the linked website or the goods and services it offers. The information posted on our website is not our responsibility. You can opt to view the URL and determine whether it is free of Trojan horses, worms, or other components that can harm your computer. We disclaim all liability for any loss you could have as a result of visiting the linked website.

Termination

Tripcator.com has the right to terminate/modify this Agreement at any time without giving you any prior notice. We also reserve the right to terminate your access to Tripcator.com, without giving any prior notice.

Our Relationship

You hereby verify that there is no relationship between you and us. We are just a travel agency, and together we do not have any franchise, partnership, or joint venture. You agree that in no way, a relationship is feasible between us under these Terms and Conditions.

Notices

Our email IDs mentioned on our contact page are for legal purposes. If you have any complaints or feedback about Tripcator.com and our services, please submit them to info@tripcator.com  and care@tripcator.com.com . Our travel experts will assist you with your concerns. When a complaint or feedback is submitted, you may experience a delay in receiving a response as we re-route it through the right source.